Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible, the item may be new or used but should be returned with the original packaging. A receipt or proof of purchase is required.

How to start a return

Email support@rojamy.com with your order number, the item(s) you wish to return, and the reason.

If your return is approved, we’ll send a prepaid return label and instructions on how and where to send your package.

Items sent back without prior authorization will not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us immediately at support@rojamy.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Sale items
• Gift cards
• Custom items

These items are not eligible for return.

Exchanges

To obtain a different item, please initiate a return for your current purchase. Once the return has been processed and approved, you may place a new order for the desired product.

Refunds

We’ll notify you after we receive and inspect your return and let you know if the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days.
Remember, your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@rojamy.com.